Return and Shipping Policy – Cams-shop.fr
Return policy:
1.General Information:
1.1. Cams-shop.fr is committed to providing a smooth and hassle-free shopping experience for our valued customers.
1.2. If you are not completely satisfied with your purchase, you can initiate a return within 14 days from the date of delivery.
2.Returns Eligibility:
2.1. To be eligible for a return, the product must be in its original, unused condition and in the same packaging as received.
2.2. The product must be accompanied by the original purchase receipt or proof of purchase from Cams-shop.fr.
3.Exclusions:
3.1. Some products cannot be returned for health or safety reasons. These include, but are not limited to.
3.2. Personalized or personalized products may not be eligible for return unless damaged or defective.
4.Return Process:
4.1. To initiate a return, please follow these steps:
•Contact our customer support team at eldjims031@gmail.com or call 0033668196971 to request a Return Authorization (RA) number.
•Pack the product carefully in its original packaging, including all accessories and documentation.
•Write the RA number clearly on the outside of the package.
•Ship the package to the address provided by our customer support team.
2.Return Shipping:
5.1. Customers are responsible for shipping products associated with returning the product.
5.2. We recommend that you use a trackable shipping method to ensure the safe and prompt arrival of the returned item.
5.3. Cams-shop.fr is not responsible for packages lost or damaged during the return process.
2.Processing Time:
6.1. Once we receive the returned product, our team will inspect it for eligibility and compliance with our return policy.
6.2. Refunds or replacements, as applicable, will be processed within 7-10 business days from the date of receipt of the returned item.
- Refunds:
7.1. If the return is approved, we will issue a refund using the original form of payment used for purchase.
7.2. The refund amount will exclude shipping charges incurred with the original purchase.
7.3. Depending on your financial institution, it may take several business days for the refund to reflect in your account.
Shipping Policy:
1.Shipping Methods:
1.1. Cams-shop.fr offers different shipping methods to ensure fast and efficient delivery of your purchases.
1.2. Shipping options may vary depending on destination and package weight. - Shipping times:
2.1. We strive to process and ship orders as quickly as possible.
2.2. Estimated delivery time may vary depending on your location and chosen shipping method.
3.Shipping costs:
3.1. Shipping costs are calculated based on the total weight of the order, the destination address and the shipping method chosen.
3.2. During the ordering process, you will be informed of the shipping costs for your specific order.
4.International Shipping:
4.1. Cams-shop.fr offers international shipments to many countries.
4.2. Please note that international orders may be subject to customs duties, taxes or import fees levied by the destination country. Customers are responsible for these charges. - Order Tracking:
5.1. Once your order has been dispatched, you will receive a tracking number via email or SMS (if provided).
5.2. You can use the tracking number to monitor the status and estimated delivery time of your package.
If you have any further questions or need assistance with returns or shipping, please do not hesitate to contact our friendly customer support team. We are here to help!
